Shipping policy

**Shipping Policy** — *Last updated: September 26, 2026*

**Where we ship.** We currently ship to addresses in the United States (PO Boxes, APO/FPO and US territories may not be available for some items). If your address can't be served, we'll let you know before the order ships.

**Where orders ship from.** ZapGrime products are sold in partnership with US brands — HOTO, Buture, Honiture, OTOTO, Dark Energy, Spark and Conscious Items. Orders ship directly from each brand's US facility, so if you order from more than one brand your items may arrive in separate packages on different days. You'll get tracking for each shipment.

**Processing and delivery times.** Processing: 1–2 business days (Monday–Friday, excluding US holidays). Delivery: typically 2–7 business days after shipping, depending on your location and the brand's warehouse. Estimates are not guarantees; carriers can experience delays during holidays and severe weather.

**Shipping cost.** Shipping is calculated at checkout based on the brand partner's real carrier rate for your address — you see the exact amount before you pay. If items come from more than one brand, each shipment is priced separately.

**Tracking.** You'll receive a shipping confirmation email with a tracking link as soon as each package leaves the warehouse. Tracking can take up to 24 hours to show movement.

**Lost, stolen or damaged packages.** If tracking shows delivered but you don't have your package, check with neighbours and your building's mail area, then email us within 7 days and we'll investigate with the carrier. If a package arrives damaged, email photos to [EMAIL] within 7 days and we'll make it right.

**Incorrect addresses.** Please double-check your shipping address at checkout. We can update an address only before the order ships; we can't refund orders returned to us due to an incorrect or incomplete address, but we'll happily reship once you cover the new shipping cost.

Questions? Email zapgrime@gmail.com