Refund policy

We want you to love what you ordered. If you don't, you have **30 days from the delivery date** to request a return.

**Eligibility.** Items must be unused, in their original condition, and in the original packaging with all accessories included. Personal-care items and items marked final sale are not returnable unless they arrive damaged or defective. Proof of purchase (order number or confirmation email) is required.

**How to start a return.** Email zapgrime@gmail.com with your order number and the reason for the return. Because our products ship directly from our brand partners' US facilities, we will send you the correct return address and a prepaid or discounted label where available. Please don't send items back without contacting us first — unrequested returns can't be processed.

**Damaged, defective or wrong items.** If your order arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with photos and we'll replace it or refund you in full, including shipping, at no cost to you.

**Refunds.** Once your return is received and inspected we'll notify you and issue the refund to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error. Return shipping costs for change-of-mind returns are the customer's responsibility and are deducted from the refund when we provide the label.

**Exchanges.** The fastest way to get a different item is to return the original for a refund and place a new order.

**Cancellations.** Orders can be cancelled free of charge if they haven't shipped yet. Email us as soon as possible; most orders ship within 1–2 business days.

**Discount codes.** Refunds are for the amount actually paid after any discount code was applied.

Questions? Email zapgrime@gmail.com